Blame it on poor usability or just not reading the frickin’ manual, but it turns out that 95 percent of all returned gadgets actually work despite what customers may say or think. That’s right—of the $13.8 billion worth of returned products in 2007, only 5 percent were because gadgets were truly broken. According to Accenture, 68 percent of all returns work but aren’t meeting customer expectations—or they are simply too confusing to use. The other 26 percent are returned due to straight-up buyer’s remorse (AKA significant other budgetary freak-outs). Accenture executive Terry Steger believes that the complexity of gadgets is to blame here, and not the fickle nature of American consumers who tend to give up on product setup within a few minutes. We believe this ia all actually due to the implicit nature of—ooh, look at that shiny thing over there!

yeah i doubt that most of it is anything more than “ooh look! i want that” its just the human way, were fascinated by anything new and people like me dont have much self control so we dont stop and think before we buy it :cheese:

Yeah & we don’t check always before sending it to RMA.So, they turn out to be in good condition upon inspection.

yeah, maybe i should break the stuff before i return it? :\
LOL

sharkhead7854 - 03 June 2008 04:46 PM

yeah, maybe i should break the stuff before i return it? :\
LOL

Yeah if you want to get it replaced. 😛 Whenever a stuff doesn’t work we think that thing is damaged or corrupted & need to be replaced or repaired.

i dont replace anything that dont need replaced, i use it even if outdated as long as something works i will use it until you cant use it no more. they make things so that people will keep in the new and thats crazy to just set aside something that works perfectly fine just to be in the new.